Privacy Policy

1. Who We Are

This Privacy Policy explains how Stephen James Residential Ltd (“we”, “us”, “our”) collects, uses and protects your personal information.

Company details
Stephen James Residential Ltd
Company number: 16662855
Registered office: Ground Floor, Oakhurst House, 77 Mount Ephraim, Tunbridge Wells, Kent TN4 8BS
Email: hello@stephenjamesresidential.com
Telephone: 01892 336105
ICO Registration Number: ZB972288

We are registered in England & Wales and act as a Data Controller for the purposes of the UK GDPR and the Data Protection Act 2018.

2. What Information We Collect

a) Information you give us

• Name, email address, telephone number and postal address

• Property details (if selling or letting)

• Search criteria (if buying or renting)

• Identity and address verification documents (for AML and Right to Rent)

• Tenancy applications and financial information

• Communication preferences and marketing consents

b) Information we collect automatically

• IP address, browser type and device identifiers

• Website usage data via cookies and tracking pixels

• Interaction data from forms, buttons and links captured through Google Tag Manager

c) Information from third parties

• Property portals (e.g. Rightmove, Zoopla, OnTheMarket)

• Referencing agencies, solicitors, surveyors, and contractors

• Social media or advertising platforms (when you interact with our ads)

3. How We Use Your Information

We process data to:

• Respond to enquiries and arrange viewings or valuations

• Market, sell or let properties on your behalf

• Manage contracts for sales, lettings or property management

• Perform AML and Right-to-Rent checks

• Send property alerts and marketing communications (when consented)

• Analyse and improve our website and advertising performance

• Record and optimise customer journeys through Google Tag Manager and our CRM

Legal bases for processing:

• Contract performance

• Legal obligation

• Legitimate interests (marketing and analytics)

• Consent (for cookies or marketing)

4. Marketing & Analytics Tracking

We use:

• Google Tag Manager to deploy tracking scripts and events

• Google Analytics 4 for aggregated usage and conversion reporting

• Google Ads, Meta (Facebook) Pixel and LinkedIn Insight Tag for remarketing

• Call tracking and form tracking tags to measure enquiry performance

All cookies and pixels are implemented in compliance with the Privacy and Electronic Communications Regulations (PECR).
Users can opt out via our cookie banner or browser settings.

5. Sharing Your Information

We may share your information with:

• Property portals and marketing platforms

• CRM and marketing automation providers (e.g. Rex CRM or equivalent)

• Cloud hosting and email service providers

• Tenancy referencing and credit agencies

• Solicitors, surveyors, contractors and maintenance partners

• Professional advisers and regulators (e.g. HMRC, ICO, Trading Standards)

We never sell or rent your data.

6. International Transfers

Some systems (e.g. Google, Meta, CRM providers) store data outside the UK.
We ensure appropriate safeguards (UK adequacy decisions or Standard Contractual Clauses) are in place for such transfers.

7. Data Security

We implement:

• SSL encryption on all web traffic

• Secure servers and restricted access

• Two-factor authentication for administrative systems

• Staff training and confidentiality agreements

• Regular data minimisation and retention reviews

8. Retention Periods

After expiry, data is securely deleted or anonymised.

9. Your Rights

Under UK GDPR you have the right to:

• Access and receive a copy of your data

• Request correction or deletion

• Object to processing or withdraw consent

• Request data portability

• Lodge a complaint with the ICO

Contact: hello@stephenjamesresidential.com

If you are unhappy with our response, you can contact the Information Commissioner’s Office:
www.ico.org.uk | 0303 123 1113 | Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

10. Marketing Communications

You can unsubscribe at any time via the link in our emails or by contacting us.
Unsubscribing from marketing does not affect necessary service emails.

11. Changes to This Policy

Updates will be published on this page with a new effective date. Please review regularly.

Cookie Policy

Last updated: 13 October 2025

1. About Cookies

Cookies are small files placed on your device to enhance site functionality and analyse usage.
Some are essential; others help us improve our website and marketing performance.

2. Types of Cookies We Use

3. How We Use Cookies and Tags

Through Google Tag Manager, we record events such as clicks, scrolls, enquiries, and call button interactions to:

• Measure marketing conversions

• Optimise ads across platforms

• Improve website navigation and usability

• Test new features and layouts

Non-essential cookies load only after consent via our cookie banner.

4. Third-Party Cookies

Third-party services may set their own cookies, including:

• Google Analytics / Google Ads / Tag Manager

• Facebook / Instagram / Meta Ads

• LinkedIn Insight Tag

• YouTube (embedded videos)

• Tawk.to (live chat)

• Property portals linked to our listings

Please refer to their respective privacy policies for details.

5. Managing Cookies

On your first visit you will see our cookie banner allowing you to:

• Accept all cookies

• Reject non-essential cookies

• Manage preferences

You can also control cookies in your browser or via www.aboutcookies.org.
Disabling some cookies may affect site functionality.

6. Changes to This Cookie Policy

We may update this policy periodically to reflect new technologies or regulations.
Updates take effect when published on this page.

Stephen James Residential Ltd
Company No. 16662855 | Registered in England & Wales
Registered office: Ground Floor, Oakhurst House, 77 Mount Ephraim, Tunbridge Wells, Kent TN4 8BS
Email: hello@stephenjamesresidential.com | Tel: 01892 579937
ICO Registration No. ZB972288